Envíos a todo el Perú We ship all over Perú

Shipping and Delivery

SHIPPING AND DELIVERY

Delivery period is counted since we verify the payment of your purchase.

Lima: Within the following 5 business days.

Province: Within the next 8 business days.

If you want to pick up your order, you can visist our showroom, by appointment, located at   Calle Jose Sabogal 160 dpto 201 Miraflores, Lima

PAYMENT METHODS
You can use the following payment methods though our Culqi: Visa, Visa Electrón, Mastercard, Maestro and  American Express.

In case  Culqi rejects your data verify that :

  • The card is not expired
  • That the credit limit of your card has not been reached.
  • That the card has not exceeded the amount allowed to make purchases.
  • That you have correctly filled in all the necessary fields.

¿Is it safe to use my card on the web ?
Yes , the card details are only entered on a property page of the payment gateway and are transmitted in encrypted form. DAHLIA MB S.A.C. will only have knowledge of the result of the operation .It will not have access to any data of the card used for the purchase .

ORDERS AND PRODUCTS

¿What should i do if i receive a defective item?
DAHLIA MB S.A.C. Only sell ítems in perfect condition. However, if you receive your producto with any imperfection, we ask you to contact us by sending a message to the email address shop@wearedahlia.com and we will solve the problem in the shortest possible time.

¿What should i do if an incorrect product arrives?
I fon any occasion, by mistake, you receive a product that you have not purchased, contact us immediately by sending us a message to the email addresswearedahlia.com

¿ Where can i receive my order?
You can receive it at the address you choose (home, work, etc.) nationwide. If its province, you can also pick up your order at Olva Courier agency in your locality.

¿Can the city or delivery be different from the city of purchase?
Yes, as long as the delivery city is within Peru.

EXCHANGE AND RETURN

Lima:

  • For purchases made at DAHLIA MB S.A.C. size changes may be made during the first two (2) calendar days after the product has been receipt.
  • For the product to be changed, it is essential for it to be in perfect conditions, without signs of being used, have the original packaging and the documents with which it was delivered (ballot or invoice, referral guide). With the hygienic protector in place without having been removed. (it is recommended to try the merchandise with the underwear on)
  • Product changes Will be subject to existing stock and an evaluation by the brand within a maximum period of 7 business days. If there is no stock of the product, you can choose another product of equal value, higher value (assumingthe difference) , or lower value (there will be no refund or balance in favor) .
  • At the time of picking up the product, the packaging must be delivered to the courier completely sealed and packed (as delivered)
  • The changes do not apply to products purchased on sale, unless there is a production failure
  • You can only carry out the change process once. A change cannot be managed in a second instance and the refund will not proceed.
  • Customers who pay an initial shipping cost will not be exposed to another shipping charge for exchanges and returns .
  • The shipping cost for exchanges and returns will be assumed  by customers who did not pay an initial shipping cost .

Province and Worldwild:

  • NO CHANGES

All the products go under strict quality control before being shipped in order to detect possible damage or defects . If you receive a product that is not in perfect condition , please write to us at  shop@wearedahlia.com

  1. Make sure you comply with the above policies. Remember that the product must not show signs of use . Any change or return will be subject to evaluation.
  • NO REFUNDS ARE ISSUED AS THEY ARE INTIMATE APPAREL.
  • DAHLIA MB S.A.C. can reject the request for change or return of the product in the event of noncompliance with the conditions described in this documents.